Refund Policy
At Homework Market, we strive to achieve the highest customer satisfaction level. We hire highly knowledgeable, skilled, and passionate experts. Over 95% of our customers return with subsequent orders. However, in rare cases where our services may not meet your expectations, we offer a comprehensive refund policy to ensure fair treatment.
General Principles
At Homework Market, we are committed to fostering a transparent financial relationship between experts and customers while delivering high-quality services. If a client is unsatisfied with the quality of an assignment, he/she should first resolve the dispute with the expert. If a conclusion cannot be reached through negotiation, then the Homework Market support team will intervene. The team will assess the assignment's quality and decide on a full, partial, or no refund according to our Refund Policy.
Refund Eligibility
You are eligible for a refund in the following circumstances:
- If an order was placed accidentally or billed twice. In such a scenario, contact us immediately for a full refund of the duplicate order.
- If you decide to cancel after an expert has started working but has not completed it. In such a case, you are entitled to a partial refund. The partial refund is done considered cover the efforts put in by the expert in the attempt to deliver the service ordered. The partial refund will depend on the percentage of the work already done by the expert before the cancellation.
- Unsatisfactory quality. If the solution does not align with initial instructions (as stated in the order form), a customer may request a refund. A customer will need to provide an explanation outlining discrepancies between the order requirements and the delivered work.
- Refunds are possible if the plagiarism level exceeds 25% (proof required through reputable plagiarism detection services like Turnitin).
- AI-generated content refunds are applicable if the AI level exceeds 30% (using Turnitin).
Non-Refundable Situations
You are not entitled to a refund if:
- The product has been downloaded or used. If you downloaded the solution and you submitted it, you are not eligible for a refund.
- If there is no sufficient evidence to substantiate a quality claim. When the evidence of discrepancies between the instruction and the solution provided is not sufficient, then no refund will be issued.
- Missed deadline due to customer delays in providing the requested materials. If an assigned order requires materials from the client, the client should provide the material in time to enhance on time completion. If the deadline was missed because a customer could not be reached due to an invalid email address, there is no refund entitlement.
- Deleting your account will not qualify for a refund.
Refund Process
Clients must first try to resolve the dispute with the experts. In no consensus reach, one can contact the support team within 72 hours of the deadline. Our Quality Assurance Team will investigate and respond within 3 business days. If approved, refunds will be processed within 3 business days. Refunds will be returned to the original payment method.
Chargebacks
Chargebacks occur when a customer disputes a transaction with their card issuer. In the event of a chargeback, account access may be suspended. Chargeback fees are the customer's responsibility.
Changes to This Policy
We may modify this policy from time to time. Updates will be posted on the website, and major modifications will be communicated via email.
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