We understand that sometimes you can forget your password which is a very frustrating experience. However, we have set up measures and steps that you can follow and regain access to your account. Below are the actions and steps you can follow:
- Visit the password reset page and enter the email address that you used to create your account.
- Click the "Send Password Reset Link" button. This will prompt the system to send you an email link that you can use to reset your password.
- Login to your email and click the link that we will send to you. This will send you to another page where you will be prompted to enter your new password.
- Login to your account using the new password and continue enjoying our services.
What Happens if you are unable to reset your password using the steps above?
If you are unable to reset your password using the above steps, you can contact us and we will promptly reply to you.
In some instances, you might as well consider creating a new account. Keep in mind that creating a new account will erase all your previous data and orders and you will not be able to access them using your new account.
Tips to remember:
- Always ensure your password is a strong one by mixing uppercase, numbers, and special characters.
- Never share your password with anybody. We will never request your password, and anybody suggesting to be our representative should be ignored at all costs.
- In order to avoid forgetting your password, you can use a password manager to store your passwords.